Utility urges customers to report fiber outages separately from power outages

Utility officials are advising customers not to report fiber outages through the power outage system. Entering fiber outages into the system can create additional outages in the dispatching process and delay restoration efforts, they said.

Fiber outages should be reported by calling the NE SPARC help desk at 1-833-NESPARC. The company also provides updates on fiber outages through its social media channels, including Facebook, Instagram, and X.

Officials emphasized the importance of using the correct reporting channels to ensure timely responses and efficient restoration efforts. Customers are encouraged to stay informed through NE SPARC’s social media platforms for the latest updates.

Source: Original Article